Equinix confirms evaluate below manner into UPS failure at Docklands datacentre

Colocation big says it is enterprise a evaluate into the vitality outage that blighted users of its Docklands facility to present protection to towards it happening all over again

Caroline Donnelly

Caroline Donnelly,
Senior Editor, UK

Published: 19 Aug 2020 16: 10

Equinix is conducting a evaluate into the resiliency of its vitality provides after an outage at one of its London-based fully mostly datacentres blighted the operations of plenty of of customers on 18 August 2020.

The colocation big suffered a vitality outage at its LD8 IBX datacentre in Docklands, which is the dwelling to 1 of many 11 aspects of presence for two of the London Cyber web Exchange (LINX) peering native put networks (LANs).

In step with a press liberate on the LINX web field, about 150 of its members – which encompass web field web field hosting companies, web carrier suppliers and telcos – are estimated to thrill in bustle into connectivity points thanks to the incident.

“All LINX members connected to these LANs at LD8 will delight in lost connection to LON1 and/or LON2 after they lost vitality to their very beget equipment,” talked about LINX in its negate. “Simultaneously, we lost vitality to our beget A and B vitality feeds and as a result of this truth our equipment within LD8.

“We live up for that roughly 150 LINX members will had been without extend tormented by this incident. Furthermore, LINX members situated in varied facilities may maybe maybe presumably delight in lost or impaired interconnection with these members who’re without extend affected.”

Following an initial investigation, Equinix confirmed that the outage used to be attributable to a imperfect uninterrupted vitality offer (UPS) system on the positioning.

“Equinix engineering groups recognized the root motive as a imperfect UPS system and worked all the plot by the day to remediate the topic,” talked about the firm in a press liberate to Computer Weekly.

“All services delight in now been restored. Because the reliability of our datacentres is our high priority, Equinix is conducting an intensive evaluate of this incident in impart to halt any future points.”

The concerns are understood to thrill in begun correct after 4.30am on Wednesday morning, with some of these affected level-headed reporting by social media into the early night.

On the different hand, the firm’s going by of the outage has viewed it design in for criticism on social media, with a different of these tormented by the downtime asking why it took the firm about seven hours to acknowledge the topic. One talked about:

Had to search out this info out by varied sources this morning to perceive what on earth used to be happening. An replace 8 hours in, without a ETA on when we may maybe maybe wish connectivity all over again isn’t in truth splendid sufficient.

– Scott Fuller (@scottindeed)
August 18, 2020

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