Birdeye Launches Payments, Expanding its Skills Platform

Touchless payments permit companies to provide helpful digital experiences

Palo Alto, Calif. – WEBWIRE – Tuesday, October 19, 2021

We live within the technology of experiences. Post-pandemic, it?s digital experiences. Potentialities inquire of convenience. They don?t want to withhold wallets when they maintain smartphones. They don?t want to swipe credit playing cards when they’re going to pay thru textual narrate material. Nonetheless, unlike gargantuan brands, most local companies are now not outfitted to create helpful digital experiences. That?s the opening we?re bridging.

Birdeye, the #1 rated expertise platform, presented Birdeye Payments, the quickest, safest, and highest capacity for companies to receives a price by plot of textual narrate material messaging. Now not like veteran payment alternate solutions, Birdeye integrates payments with tools take care of messaging, campaigns, opinions, referrals, surveys, and others to satisfy the ask of the contemporary customer.

With Birdeye, Payments are a part of the customer dialog. A dentist can offer a consultation, time table an appointment and seek recordsdata from a payment, all within the identical textual narrate material dialog. Auto dealerships can resolution a inquire of about a automobile within the lot, time table a take a look at force for an purchaser, and seek recordsdata from a down payment, all in a subject of seconds.

?We live within the technology of experiences. Post-pandemic, it?s digital experiences,? said Naveen Gupta, CEO and co-founding father of Birdeye. ?Potentialities inquire of convenience. They don?t want to withhold wallets when they maintain smartphones. They don?t want to swipe credit playing cards when they’re going to pay thru textual narrate material. Nonetheless, unlike gargantuan brands, most local companies are now not outfitted to create helpful digital experiences. That?s the opening we?re bridging.?

COVID-19 basically shifted customer habits, and Birdeye Payments delivers on recent expectations. In a notice of 2,500 industry leaders, 96% reported that now not digitizing customer engagement would negatively maintain an impact on their industry. And 65% of purchasers order that even post-vaccine, they would possibly well receive to exhaust contactless payments as powerful as, or powerful extra than, they’re on the moment.

?Since the pandemic, contactless payment has was a preference for varied our possibilities,? said Jason Bowley, owner of SpringBrook Vitality Washing. ?As soon as we started to pilot Birdeye Payments, we knew this was exactly what we wanted. After a customer pays for their product ? both on-line or in-individual ? we can like a flash textual narrate material them a receipt and seek recordsdata from a review or referral. The Birdeye platform permits us to address all touchpoints digitally with our possibilities, bettering their expertise and exceeding their expectations.?

Payments permit companies to safely seek recordsdata from and rep payments the exhaust of textual narrate material messaging by sharing PCI-compliant one-click payment links. And companies can abolish this as a part of client conversations within the Birdeye Inbox and notice genuine-time payment reputation in a complete dashboard. As an alternative of shopping loads of tools for messaging, payments, opinions, referrals, and surveys, companies can rely on Birdeye, the particular platform that integrates all these digital tools.

?Many companies partner payments with fintech or accounting, however payments are an well-known a part of the digital customer streak,? said Dave Lehman, President and Chief Running Officer of Birdeye. ?Outmoded level-of-sale (POS) alternate solutions ideal resolve one touchpoint of the digital customer expertise. We?re offering our customers with one platform that brings collectively the entirety they want to continue delighting present and future possibilities.?

For added recordsdata on Birdeye Payments, drag to www.birdeye.com.

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About Birdeye

Birdeye helps companies develop thru glad possibilities. Over 60,000 companies exhaust Birdeye every single day to entice recent leads with Listings, Opinions and Referrals, convert them into possibilities with Webchat and Appointments, and pleasure these possibilities with Surveys, Ticketing, and Insights – all in a single articulate.

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