Brendan Mills, CIO of nib, talks to Pc Weekly in regards to the insurance protection firm’s digital transformation formulation, together with the usage of chatbots to permit self-provider, automating claims processes and empowering customers with info to fortify their nicely-being.
Throughout the dialog with IT journalist Stephen Withers, Mills also shares in regards to the significance of participating regulators early on in transformation initiatives and the cultural sides of nib’s transformation roam.
